Chapter Events

Members and guests are encouraged to register in advance via the website or by e-mailing our Logistics Committee (

ASTD reserves the right to charge for missed reservations. Please cancel your reservation by e-mailing at least 24 hours before the event for luncheons. See other event descriptions for details.

Upcoming events

    • April 22, 2014
    • 4:30 PM - 6:00 PM
    • ServiceMaster Training Facility, 1650 N Shelby Oaks Dr, Memphis
    • 25

    Guided Tour: ServiceMaster

    ASTD Members are invited for a special private guided tour of the ServiceMaster Franchise Training Center on Tuesday, April 22, from 4:30 - 6:00 p.m.

    ServiceMaster is the parent company of Terminix, TrueGreen, American Home Shield, Merry Maids, AmeriSpec, ServiceMaster Clean, ServiceMaster Restore and Furniture Medic.

    The ServiceMaster Franchise Training Center houses technical training rooms for ServiceMasterClean, ServiceMaster Restore, and Furniture Medic, including their "Water House" recently shown on Designing Spaces.

    Program Highlights

    Tour of —

    • Specialized training rooms for janitorial, floor care, disaster restoration and Furniture Medic
    • Research and Development for products and equipment
    • The Water House, flooded over 70 times in the past 12 years without being rebuilt; used for hands-on technical training

    Q&A session

    Want to Attend?

    Cost is $10 and registration is limited to 36 people. Registration closes Friday, April 18. Sign up today!

    • May 13, 2014
    • 11:30 AM - 1:00 PM
    • Bethel University, 5885 Ridgeway Circle #100, Memphis (near Poplar and I-240)
    • 45

    Increasing Learner Retention through the Use of Mnemonics

    Mnemonics have been a useful learning tool since the time of ancient Greeks. Mnemonics have been particularly helpful in the practice of medicine where prompt recall by physicians is needed to diagnose and treat illnesses. Mnemonics are useful not only in medicine, but in a whole host of disciplines. This session will explore the history of mnemonics, the learning theory behind them, and the proper construction of mnemonics (Hint: Scrabble tiles are helpful).


    About the Speaker


    Dr. James B. Lewis, Jr., serves as Associate Chief of Staff for Education at the VA Medical Center in Memphis. He is also Professor of Medicine at the University of Tennessee. He is certified by the American Board of Internal Medicine. He is a graduate of the Johns Hopkins School of Medicine and a Fellow of the American College of Physicians. He teaches medical students and residents on a nearly daily basis. He has won a number of teaching awards in part because of the use of memorable mnemonics. His special interests are medical education, multiple choice question composition, physical diagnosis, and medical mnemonics.

    • June 10, 2014
    • 11:30 AM - 1:00 PM
    • Bethel University, 5885 Ridgeway Circle #100, Memphis (near Poplar and I-240)
    • 45

    Securing a Seat at the Table

    Drawing from his personal experience at FedEx in managing Central Support Services Division’s training function for 9 years and facilitating leadership classes around the world at FedEx’s Leadership Institute for 3 years, he will share three proven and practical steps for securing a seat at the senior management table.

    About the Speaker

    Madan Birla is an author, speaker, consultant, and trainer for companies around the world and at executive education programs including Kellogg Management Institute, Northwestern, and Dartmouth College. A veteran of FedEx for twenty two years he was a member of FedEx’s Long Range Planning Committee, where he worked closely with founder and CEO Fred Smith in developing and implementing innovative business growth strategies.

    His first book, ‘FedEx Delivers: How the World’s Leading Shipping Company Keeps Innovating and Outperforming the Competition,’ has been translated into Chinese, Russian, Spanish, Korean, Thai, Vietnamese, and other languages. His second book, ‘Unleashing Creativity and Innovation: Nine Lessons from Nature for Enterprise Growth and Career Success,’ was released by Wiley Oct., 2013.

    NOTE: The speaker will be giving out 5 copies of books he has written: Balanced Life and Leadership Excellence: A Nurturing Relationship and Unleashing Creativity and Innovation.

    • July 08, 2014
    • 11:30 AM - 1:00 PM
    • Bethel University, 5885 Ridgeway Circle #100, Memphis (near Poplar and I-240)
    • 45

    Developing a Performance Strategy

    Performance is a summary term used to describe a set of behaviors and the outcome(s) those behaviors are intended to produce.To properly develop human capital assets and drive performance, organizations must clearly understand the behaviors and processes that are contributing to or impede those objectives and outcomes. Unfortunately most organizations’ performance management efforts (e.g., training programs) are mostly guesswork and happenstance. And far too often the unmanaged efforts don’t produce the desired results.

    The Performance Strategy process is a managed methodology for helping organizations understand where to focus their human capital development and performance improvement energies. It allows organizations to prioritize their human capital development budgets by clearly identifying where they will get the most bang for their buck. We do this through four phases —

    1. Defining business objectives, and identifying what performance outcomes matter
    2. Documenting current processes that drive those critical outcomes (e.g., SIPOC process mapping and documentation)
    3. Collecting data from top performers to determine what they are doing differently than the rest of the organization
    4. Developing clear and actionable human capital strategies (e.g., recruitment, training, coaching) to bring the rest of the organization up to the top performers level

    What You Will Learn

    By the end of this session, participants will have a clear understanding of —

    • The major steps in the Performance Strategy development process
    • The kinds of data that feed into a Performance Strategy
    • The kinds of actionable recommendations that are included in a Performance Strategy

    About the Speaker

    Jimmy Brown, Ph.D., is a senior consulting executive with 18 years experience delivering practical strategies for business performance improvement. He is also the founder of the J Brown Group, a management consultancy focused on human capital, business strategy, and organizational development solutions. Prior to founding J Brown Group, Dr. Brown held senior-level consulting positions at marquee firms such as Booz Allen Hamilton, Accenture, and Hewlett-Packard. In these roles, Dr. Brown has worked across several industries sectors including healthcare (provider, payer, and bio-pharma), retail, high-tech, manufacturing, energy and Federal government (civilian and DoD). He is regularly sought out for his insights on how to apply cutting-edge theory to solve real-world business challenges.

    Dr. Brown is a frequent speaker and author on topics such as strategic planning and change management. He has presented at major conferences such as the American Society for Training and Development, and the Academy of Management. His most recent books include Journey Management: Unleashing the Strategic Power of Change, and Systems Thinking Strategy: The New Way to Understand Your Business and Drive Performance.

    Dr. Brown received his Master’s degree in Industrial & Organizational Psychology from the University of Tulsa, and his Ph.D. from Benedictine University’s award-winning Organizational Development program. In addition, he is a certified Professional of Human Resources (PHR) through the Society for Human Resources Management. He is an active member of the American Psychological Association, the Society for Industrial & Organizational Psychology, and the Society for Human Resources Management.

    As a compliment to his consulting work, Dr. Brown is also a professor in the psychology, and graduate management (e.g., MBA) programs of several universities. In these roles he both teaches courses and mentors doctoral candidates.

    • September 09, 2014
    • 11:30 AM - 1:00 PM
    • Bethel University, 5885 Ridgeway Circle #100, Memphis (near Poplar and I-240)
    • 45

    Keys to Success

    Sometimes we get so involved with "work" that we may neglect the non-professional aspects of our lives. Certainly, professional development and career advancement are important and deserve attention. Family, physical activity, social interaction, community participation, and fun must also enter into the equation for a successful life. This presentation will delve into balancing the many aspects of daily life while creating a successful career path.


    About the Speaker


    With over 35 years of experience in association management, health care administration, and education, Dr. Ann Turner has served her communities in various manners. She is currently the executive director of the American Association for Laboratory Animal Science (AALAS) in Memphis, TN, where she supervises staff and budget, implements AALAS policy as directed by the Board of Trustees, and directs the staff's daily activities. Dr. Turner earned a bachelor's degree in Home Economics from the University of Tennessee, a Masters of Education in Child Development and Family Relations from Pennsylvania State University, and a Doctor of Philosophy in Community Systems Planning and Development, also from Penn State. Dr. Turner has been a Certified Association Executive (CAE) since 1989 and was awarded Fellow status in the American Society of Association Executives in 2006. She served on the Board of Directors for ASAE and the ASAE Fundation 2011-2013. Ann is a member of the University of Tennessee Health Sciences Center IACUC.


Past events

April 08, 2014 Developing Learning for a Global Audience: Gretchen Stroud
March 11, 2014 Leadership Through Followership: Evan Nelson
January 14, 2014 Building a Culture That Delivers a Branded Customer Experience: Don Hutson
December 10, 2013 ASTDMemphis December Holiday Social
November 15, 2013 MidSouth ALPS
November 14, 2013 ALPS Networking Social - RSVP
October 01, 2013 Joint SHRM/ASTD Event: Forgiveness in the Workplace: A Three Step System to Emotional Balance and Good Health
September 19, 2013 Master Mind Group - Decisive:
September 10, 2013 Chuck Jones, Education Program Specialist, Department of Veterans Affairs - "Training Games for 100, Alex!""
August 29, 2013 Networking - Coffee Tasting
August 13, 2013 Mr. Kim Barnett, Director of Workforce Development and Manager of the Industrial Readiness Training Program (IRT) at Southwest TN Community College - "Addressing The Skills Gap in the Manufacturing Industry"
July 09, 2013 Debbie Adams, Manager of Enterprise Learning Services for International Paper - "Millennials in the Workplace"
June 11, 2013 Jacqueline Dutsch, Program Manager Hilton Worldwide University - "CPLP Certification, Are You Ready?"
May 14, 2013 Tracy Morrison, Senior Director of Operations at Orgwide Services - "eLearning Solutions: Tools and Best Practices"
April 09, 2013 Trey Martindale, PhD, Associate Professor & Director, IDT Studio, The University of Memphis - "Instructional Design Resources you can Use Now"
March 28, 2013 CTI - Professional Development Event
March 12, 2013 Sonja Mustiful, President, Essence of Coaching, LLC - “Coaching Tomorrow’s Leaders for Today’s Business Landscape”
February 12, 2013 Jimmy Brown, Beacon Associates, Inc. - “Journey Management: Unleashing the Strategic Power of Change”
January 08, 2013 Dave Kaiser, CTI - Relating Training Interventions in the Aviation Industry to Your World
December 11, 2012 ASTDMemphis December Holiday Social
December 07, 2012 Employee Learning Week (ELW)
November 13, 2012 Have You Asked? - Joy Johnson, Dir. HR Consulting, Hilton Worldwide
October 30, 2012 Master Mind Group
October 16, 2012 Joint SHRM/ASTD Meeting - HOW, NOT IF, TO NAVIGATE DIFFICULT CONVERSATIONS, - Bridget DiCello
September 11, 2012 Delivering Memorable Learning with Bob Brooks
August 22, 2012 Networking/Professional Development Event - Cooking Class
August 14, 2012 Becky Atkeinson, FedEx - So What’s Next For You?
July 31, 2012 Master Mind Group
July 10, 2012 Jon Veazey - Coaching Tools for Trainers
June 12, 2012 Kimo Kippen, CLO, Hilton Worldwide
May 31, 2012 Free tour of Hilton Worldwide's Learning Organization
May 08, 2012 Lt. Colonel Patricia Burnett: Everyday A Learning Experience - Measuring and Evaluating Training
April 10, 2012 John Bachmann: How to Teach Innovative Thinking and Creative Problem Solving.
April 05, 2012 Master Mind Group - Book: Walk Out Walk On
March 13, 2012 Richard Sites from Allen Interactions
February 18, 2012 Tiger Basketball @ FedEx Forum
February 14, 2012 Personal Branding
January 10, 2012 Need Help with Your New Year's Training Resolutions?
December 13, 2011 Holiday Social
December 09, 2011 Employee Learning Week
November 08, 2011 "The Death of the Single Learning Event...Its' About Time!"
October 20, 2011 Master mind Group - Change Anything
October 11, 2011 ASTD/SHRM Joint Breakfast featuring Jon Veazey
September 16, 2011 Tour of the FedEx World Hub
September 13, 2011 Teaching Tales by Jerry Collins, President and CEO of MLGW
August 09, 2011 Creating a Learning Organization for a Global Company, New Realities and Business Challenges
August 04, 2011 George Aldrich's Retirement Celebration
July 12, 2011 How to Get Ahead in Training - Delivering Results with Business Partnerships
June 07, 2011 The Art of Storyboarding
May 23, 2011 CPLP Study Group - Delivering Training Part 2
December 14, 2010 December Social and Bucks Auction
December 10, 2010 Employee Learning Week (ELW)
June 01, 1990 1990 Annual Meeting
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